Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase. Return shipping expenses for the return of products are the responsibility of the customer. Products must be in new condition as you received them and in the original box and/or packaging. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective.
How to Return an Item
Please email firstname.lastname@example.org to request a Return Merchandise Authorization (RMA). – REMOKEYS, approval must be obtained prior to return of any merchandise. Returns without an RMA number will be refused and returned at the shipper’s expense. – Return for refund will not be allowed if it has been more than 30 days after original invoice date.
–All returns are subject to inspection and a restocking fee.
– If an item returned is found to be in unsellable condition, the customer may elect to have the item returned. If returned, the customer will be responsible for shipping charges to return. No refund will be issued.
Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened. Some electronic devices cannot be returned unless is in the return period by the company. Merchandise that has been worn, used, or altered will not be accepted for refund, return or exchange.
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item is in new condition, not opened you may exchange it for any other that matches the same price. You will subject to a 15% restocking fee, but you still will have to pay return shipping.
Your refunds will be completed within a span of 5 business days. Typically, we will initiate the refund using the original payment method. If the initial transaction was made using a credit card, the refund will be directed back to the corresponding credit card account. Kindly be aware that it might take around 5 to 7 business days for the refund to appear on your credit card statement.